Please arrive 10 minutes prior to your appointment to ensure you receive your full service.
We recommend that you book your next appointment prior to leaving the salon so that we can accommodate your scheduled preferred times as we generally book up very quick.
Please specify the type of service you require with any special add-ons so we can book the required time frame needed for your appointment booking. (eg. nail art, gel polish application, French polish, gradient/ombre polish etc)
If you are running late, we will do everything possible to accommodate you.
If you are excessively late, please keep in mind that we may need to cancel or reschedule your appointment.
Please keep all valuable items with you during your services.
We regret that we cannot be responsible for loss or damage to personal articles.
Please advise our staff of any allergies or sensitivities you may have to any products we may use for your services.
Our employees work as a team. If for any reason you are uncomfortable with your technician, please inform us and another team member can be made available to you.
We here at Axxium Nail Lounge absolutely love dogs!
Dogs are very welcome to accompany you with your appointments only if they have been properly trained and are well behaved. We are sorry but unfortunately, we have very limited space so only small dogs are allowed.
We reserve the right to ask you to leave if your dog misbehaves or become aggressive and uncontrollable.
Should you need to cancel or change the date of your appointment, we request a minimum of 24 hours' notice.
Please understand and keep in mind that when you forget or cancel an appointment without enough notice, this will leave our technicians with empty appointments and loss time. Unfortunately, that leaves us to turn away clients who could potentially fill in your reserved time frame. Therefore, as a courtesy to our salon, we rely on our clients to respect and honor the reserved appointment dates.
If you cancel day of or do not show up to your appointment, you will be asked to send an e-transfer deposit to reserve your next appointment date.
You will be charged the full service price for repeated missed appointments of more than 1 no-show or day of cancellations without any notice.
We do not take appointment bookings or cancellations over email, Facebook or any other social media outlets.
Please be sure to call 24 hours in advance if you need to reschedule or cancel an appointment.
Please note: a 48 hour notice is required for all nail extension services. An e-transfer deposit will be required to secure certain appointment bookings for our services. Please send e-transfer deposits to email@example.com.
We reserve the right to update our policy as any time without notice.
Gift certificates are not valid or redeemable after expiration date indicated on the gift certificate.
The salon is not responsible for lost or stolen gift certificates.
Any unused balance of the gift certificate can be redeemed by the original expiration date indicated on the gift certificate.
Gift certificates have no cash value and therefore, cannot be used to purchase other gift certificates services.
Our salon reserves the right to change these terms and conditions from time to time without notice.
All prices are subject to change without notice.